Attune policies are automatically renewed and issued 30 days before the expiration date of the current policy term. No action is required to complete the renewal process, besides payment, unless the insured wishes to cancel or policy changes are required. We must receive full payment or first installment by the renewal effective date listed on the policy.
Renewal Notification
Attune Customer Care emails the renewal policy to the binding broker 30 days before the current policy term’s expiration date. The renewal policy is also available to view and download in the Attune Broker Portal.
If the policy requires a Conditional Notice of Renewal (CNR), Attune mails the CNR to the insured within the state-required notification timeframe. Attune Customer Care also emails the renewal quote along with a copy of the CNR to the binding broker.
If the insured wishes to cancel or policy changes are required, the broker may contact Attune Customer Care for assistance.
Non-Renewal
If the policy will be non-renewed, Attune mails the non-renewal notice to the insured within the state-required notification timeframe and emails a copy of the non-renewal notice to the binding broker.
Billing
The renewal invoice is emailed to the account contacts when the renewal is scheduled, 30 days prior to expiration. Payment for the renewal is due on the effective date of the renewal policy. If the insured is enrolled in automatic payment this will carry over to the renewal term. If we do not receive payment, the current policy will expire and no further coverage will be provided.
Policies under $25,000 are automatically quoted and bound 40 days prior to the effective date.
Renewal Notification
Policies $25,000 and over, are sent to an underwriter for review 120 days prior to the effective date. They will review, and bind once a renewal order is received from the broker. These notices are mailed directly to the insured and emailed the following business day to the broker. Please contact Attune Customer Care to request changes to the renewal policy.
Non Renewals
If the policy will be non-renewed, EMPLOYERS® mails the non-renewal notice to the insured within the state-required notification timeframe.
Billing
Renewal invoices will be sent directly to the insured by EMPLOYERS® along with a copy of their renewal policy. Attune will also provide the initial invoice as well as the renewal policy via email to the binding agent.
You and your insured will be emailed copies of the policy documents and new terms in advance of the renewal date (typically 45-60 days in advance).
Renewal notification
A renewal notice will be sent to the controlling agent via email 45-60 days prior to expiration depending on the state. Any changes that need to be made should be called in to Hiscox at that time.
Non-renewal
If the policy will be non-renewed, Hiscox mails the non-renewal notice to the insured within the state-required notification timeframe.
Billing
Policies automatically renew using the payment method used at time of purchase.